How To Contact Support

How to Contact Support for TimeTrack Pro – 2026 Guide

TimeTrack Pro is a small, independent project built and maintained by one developer — with a focus on privacy, simplicity, and direct communication. There is no large support team, no ticket system, no live chat, no phone line, and no automated bots. Instead, all support is handled personally via email for fast, detailed, one-on-one help. This guide explains exactly how to get support, what information to include for quickest resolution, expected response times, common issue categories, privacy during support, alternatives for self-help, and tips for effective emails. Direct email support is available to all users — free trial or Pro unlocked.

1. Primary Contact Method – Email

The only official support channel:

  • Email: [email protected]
  • Subject line: clear & specific (e.g. "Import crash on Pixel 9 Android 16", "Beta application – Samsung Galaxy S25")
  • Response time: usually 24–48 hours (often faster), 7 days max
  • Language: English preferred, but other languages OK (replies in English)

Every email is read and replied to personally — no outsourcing, no templates for complex issues.

2. What to Include in Your Email – For Fastest Help

Detailed emails get resolved quickest. Include as many as apply:

  • Device & software: exact model (e.g. Pixel 9 Pro, Samsung Galaxy A56), Android version (e.g. 16)
  • App version: check Settings → About
  • Pro unlocked?: Yes/No
  • Exact issue: step-by-step what happens (e.g. "Tap Import → select JSON → app freezes at 50%")
  • When it started: after update, new phone, specific file?
  • File details (if import/export): size, format (JSON/KML), range (e.g. 1 month), source (direct or Takeout)
  • Screenshots/videos: attach or link (Imgur, Google Drive share)
  • Use case: e.g. "mileage logging for tax", "travel journal"
  • Beta interest?: mention if applying

Example subject: "Copy Time not working on Xiaomi 14 HyperOS 2"

3. Common Support Categories & Typical Resolution Time

  • Import/export errors: 12–24 hours (most common)
  • Battery/drain questions: same day
  • Encryption setup/forgot password: 24 hours (no recovery possible)
  • Feature requests/suggestions: read & noted, reply if clarification needed
  • Beta applications: 1–7 days
  • Payment/unlock issues: 12–48 hours
  • Device-specific quirks: 24–48 hours (Samsung/Xiaomi common)

4. Privacy During Support

  • No data required — never send location files unless you choose
  • Screenshots: redact sensitive info
  • Emails deleted after resolution (unless ongoing)
  • No logging of support interactions

5. Self-Help Alternatives Before Emailing

  • Check info pages: /info/ sections (troubleshooting-import-errors, battery-optimization-tips, etc.)
  • Restart app/phone
  • Re-export small test file
  • Clear app cache (not data)
  • Check "future-update-roadmap" for known issues

6. No Other Support Channels

  • No X/Twitter DMs — use email
  • No forum or Discord — direct email only
  • No phone/hotline

7. Tips for Effective Support Emails

  • One issue per email
  • Be specific — "app crashes" vs "crashes on import of 200 MB JSON"
  • Attach screenshots
  • Patient — personal replies take time
  • Follow up if no reply in 7 days

8. Summary

Support for TimeTrack Pro is direct, personal email to [email protected]. Include device details, exact issue, and screenshots for fastest help (24–48 hours typical). No large team — but every message gets individual attention.

Ready to reach out? Email [email protected] — looking forward to helping!